Adoption and sustained operation
Readiness: Exploring
Help governments adopt a durable product operating model
Work with a small number of government teams on a service they choose, improving delivery while establishing public product ownership, decision rights, mixed career and temporary roles, live-work coaching, and targeted procurement changes. Document what remains after outside support and what another government would need to adapt the approach.
What it could unlock
Better service outcomes alongside public teams that can keep improving the service and share the operating choices that made it possible.
What we could learn
Whether live-work coaching, clear authority and product roles, mixed teams, and specific purchasing changes improve a government-defined service and leave usable capacity after outside support ends. Whether lessons transfer across states, or from states to federal agencies, remains a hypothesis to test.
What it would take
Government teams must define the need and name accountable service owners, a baseline, and room to change how work is done. Build with existing delivery providers and practitioner networks, fund hands-on support and follow-through, and agree how to measure service and institutional results. No partners or pilots are secured yet.
What would help
Find a few government teams with a live service problem, then design time-bound support with existing providers and practitioners that leaves ownership and evidence inside government.
Potential RA catalyst roles